Revisions are provided according to the package you select. Eligible packages include free revisions, allowing you to request updates at no additional cost as long as the original design concept and project scope remain unchanged. Standard turnaround time for revisions is **48 hours**.
1. Refund eligibility depends on the status of your project. Once the initial design concepts have been delivered and approved, or revision requests have been submitted, payments become non-refundable unless Kottonsoftllc terminates the agreement for reasons unrelated to the client's breach or failure to fulfill contractual obligations.
2. All refund requests are processed in accordance with the refund policy outlined below.
3. Refund requests may be submitted after the initial design concepts are delivered. However, once you approve a concept or request revisions, the refund policy becomes void, and no refund requests will be accepted.
4. Once a project enters the revision stage, it is no longer eligible for a refund.
5. If a refund request is submitted before the initial design concepts are delivered, you may qualify for a full refund, less a 10% administrative and processing fee.
6. If the refund request is made within 48 hours of placing the order, you may qualify for a 66% refund after deducting a 10% administrative and processing fee.
7. If the refund request is submitted between 48 and 96 hours after the delivery of the initial design concepts, you may be eligible for a 33% refund after deducting a 10% administrative and processing fee.
8. Refund requests submitted more than 96 hours after the delivery of the initial design concepts will not be accepted. However, customer satisfaction remains our priority, and we encourage you to contact our support team so we can resolve any concerns.
9. No refund requests will be accepted if there has been no client communication or activity for more than seven (7) business days. Should you wish to resume your project, an additional reactivation fee may apply depending on the scope of work.
10. All refund requests must be submitted through our support department. Kottonsoftllc reserves the right to approve or deny refund requests on a case-by-case basis.
11. Refunds cannot be issued once the final project files have been delivered.
12. For website packages, refunds are not available once the initial homepage mockup has been revised or internal pages have been designed with the client's approval.
13. All refund requests must be directed to our support department. Kottonsoftllc reserves the right to approve or reject any request if there is a violation of the terms outlined in the user agreement.
14. Refunds for custom or bundled packages are governed by the same refund policy that applies to individual services.
15. For example, if you purchase both logo design and website design services and approve the logo concepts, you will only be eligible for a refund on the website design portion before its initial design concepts are approved.
16. Refund requests must include a valid reason based on the original project brief and submitted revision requests. If the delivered work meets the approved brief, a refund may not be granted. Instead, additional revisions will be provided until the agreed scope has been fulfilled.
17. Both Kottonsoftllc and the client agree not to make defamatory, offensive, or damaging public statements about one another or their employees, partners, or affiliates on social media, public forums, blogs, or similar platforms during or after the project. In the event of a breach, the non-breaching party reserves the right to seek reasonable compensation for any resulting damages.
18. Our Money-Back Guarantee applies only to orders placed in good faith. If a client submits the same project to multiple agencies with the intention of requesting refunds from one or more providers, Kottonsoftllc reserves the right to deny any refund request.
19. Every design project requires timely client feedback throughout the development process. We encourage clients to actively participate and provide prompt responses to ensure the best possible results.
20. Our 100% Unique Design Guarantee entitles you to a replacement design if the artwork created by Kottonsoftllc is proven to be substantially similar to an existing copyrighted design. Any unintended resemblance is purely coincidental, and Kottonsoftllc accepts no liability for copyright claims or compensation. Clients are responsible for securing copyright protection for their final artwork where applicable.
1. Refund requests will not be accepted if the client becomes unresponsive for **five (5) consecutive business days** at any stage of the project.
2. If a project is deactivated due to five (5) business days of inactivity, a reactivation fee may apply to resume work. The fee will vary based on the scope, complexity, and status of the project.
To help us process your refund request promptly and fairly, please ensure that your request complies with the terms outlined in our Refund Policy.
1. To request a refund, please submit your concern through one of our official support channels, such as our Contact Us form, email, or live chat.
2. Our team will review your request and first attempt to resolve your concerns in accordance with our revision policy. If a resolution cannot be reached, our Refund Department will review your case and notify you of the outcome.
3. If a refund is approved, all intellectual property rights, ownership, and usage rights associated with the delivered design(s) will automatically revert to Kottonsoftllc. You will no longer be permitted to use, reproduce, publish, display, modify, or distribute any version of the refunded design.
4. By accepting a refund, you acknowledge that you have no ownership rights or future claims to any concepts, designs, artwork, files, deliverables, or other materials created as part of the refunded project.
5. Kottonsoftllc reserves the right to protect its intellectual property by recording refunded designs with applicable copyright protection services or agencies to prevent their unauthorized reuse or representation as original works.
If you have any questions or require clarification regarding our Refund Policy, please contact our support team through our Contact Us page or email us at [email protected].
The **My Account** section serves as the primary communication channel for your project. It is your responsibility to regularly monitor this area for messages, design updates, revision requests, questions, and any instructions from our design team. Failure to review or respond to communications within your account may delay your project and could affect the evaluation of any refund request. If you need assistance accessing or using the **My Account** section, please contact our customer support team at any time, and we will be happy to assist you promptly.
To ensure your complete satisfaction, our designers carefully follow the requirements and specifications provided in your project brief and order form. Every design is developed with close attention to your vision, goals, and preferences.
Each project is supported by thorough research and creative planning to deliver high-quality, original, and distinctive designs that align with your brand and business objectives.
We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).
Complimentary domain registration and web hosting are included with eligible packages where specified.
Any email accounts included with your website package can be configured to work with third-party email applications, such as Microsoft Outlook and other compatible email clients.
If you choose to host your website with another hosting provider, complimentary email account services included with our hosting package will no longer be available.
All project files are delivered to your **My Account** dashboard according to the delivery schedule specified in your **Order Confirmation**. Once your files are uploaded, you will also receive an email notification informing you that your deliverables are available for review. All revision and refund policies are calculated based on the date and time the files are delivered to your **My Account** section.
Custom design projects are typically completed and delivered within **5 to 7 business days** after the order has been confirmed and all required project information has been received.
Need your project sooner? We offer a **Rush Delivery** service that allows you to receive your initial logo concepts within **24 hours** for an additional fee of **$100**. To learn more or request expedited delivery, please contact our customer support team.
We securely archive your final design files after project completion. If you ever need another copy of your completed files, simply contact our support team, and we will gladly resend them to you upon request.
We provide **24/7 customer support** to assist you with any questions, concerns, or project-related inquiries. Our team is always available to help, and we strive to respond to all requests as quickly as possible.
**Communication Policy**
You acknowledge that Kottonsoftllc is responsible only for communications sent through our official email addresses using our company domain and the contact numbers listed on our official website. We are not liable for any messages, requests, or communications originating from unauthorized email addresses, phone numbers, or individuals claiming to represent Kottonsoftllc. If you receive suspicious communication, please contact our support team for verification before responding.
Money-Back Guarantee
We stand behind the quality of our work with confidence. If, after following our revision process, we are unable to deliver a solution that meets the agreed project requirements, you may be eligible for a refund in accordance with our Refund Policy.
100% Original Design Guarantee
At Kottonsoftllc, every design is created from scratch to match your unique requirements. We do not use pre-made templates or copied artwork. Our team is committed to delivering original, professional designs that align with your creative brief and represent your brand with authenticity.
⦁ **SMS Consent:** Your phone number and any SMS consent you provide will be used solely for the purposes you have authorized. We do not sell, share, or disclose this information to third parties or affiliate organizations for marketing or promotional purposes.
Phone numbers collected through the SMS consent process are used only for the purposes you have authorized and will never be shared, sold, or disclosed to third parties for marketing or promotional purposes.
If you have opted in to receive SMS communications from Kottonsoftllc, you may receive text messages regarding the following: ⦁ Account Notification:
Your Logo Design Account is created one of our account managers will get back to you in 3 to 4 hours.
For Example:
Your Account is Ready!
We’re thrilled to let you know that your Kottonsoftllc Account ([Account ID: #CE-1234]) is now active and ready to use.
What Happens Next?
Need Help Before Then?
We would be sending 500 to 800 SMS in a Month.
Thank you for reaching out at Kottonsoftllc. All the representatives are busy at the moment. We will get back to you as soon as possible.
We would be sending 500 to 800 SMS in a Month
If you have any questions, please write us at [email protected]
For Example:
Thank You for Contacting Kottonsoftllc!
We’ve received your message, and we’re excited to assist you!
Current Status:
Need Immediate Help?
Kindly check your email for the Final Files for the Logo and website. If you need anything else do reach us at [email protected] Or call us at +17139120056
**Example SMS Notification:** **Your Design Files Are Ready!** We're excited to let you know that your final logo and website files are now ready for download. **Next Steps:** * **Check your email:** Your download link has been sent to your registered email address. * **Need revisions?** You can request complimentary revisions within **7 days** of delivery. * **Enhance your brand:** Upgrade to our premium package to receive additional branding assets, including business cards, social media kits, and more. **SMS Volume:** Kottonsoftllc may send approximately **500–800 SMS messages per month**, depending on customer activity, service notifications, and communication requirements.
We are offering Flat 50% off on all the services like Logo Design, Website Design, Video Animation etc. If you have any questions reach us at [email protected] Or call us at +17139120056 For Example: Exclusive Offer: 50% off All Services! We’re excited to announce a limited time offer: 50% off on all our services! What’s included? Logo Design: Craft a unique brand identity. Website Design: Build a stunning online presence. Video Animation: Bring your ideas to life with captivating visuals. How to Avail? Contact us today: Email [email protected] or call +17139120056. Hurry! This offer is limited. We would be sending 500 to 800 SMS in a Month
At Kottonsoftllc we will never ask your personal information such as Date of Birth, Social Security Number or Credit Card Number.
If someone is asking these types of questions.
Kindly call us or email us at [email protected]
We would be sending 500 to 800 SMS in a Month
For Example:
Important Fraud Alert from Kottonsoftllc
Your security is our top priority. Please be aware of the following:
We will never ask for sensitive information such as your Date of Birth, Social Security Number, or Credit Card Details via email, SMS, or phone.
If anyone claiming to be from Kottonsoftllc requests such information, do not respond.
Example: "Hello, this is a friendly reminder to you for the application you filled online for Logo Design Services. Reply STOP to opt out of SMS messaging at any time."
3- Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to [5] SMS messages per week related to your [Logo Design Query, Revision etc.].
Example:"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
4- Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method: You may opt-in to receive SMS messages from [Kottonsoftllc] in the following ways:
6- Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at ()
Additional Options: ⦁ If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
